Issue link: https://industrialmanagement.epubxp.com/i/513969
may/june 2015 3 Quality and efficiency feed hospital kitchens By Whitney Wardlaw This article reviews the managerial dilemma between pursuing quality versus efficiency in a hospital dietary department. It describes three different conflicting decisions that a manager must make for a food services department, and it extends the reasoning to other industries outside of food services and healthcare. Excellence in technology management By Mark Shimohara and Brian H. Kleiner Technology is the key to the growth of humanity. Therefore, technology management, or the cumulative disciplines that create competitive advantage for companies regarding the function and role technology plays, is essential to understand. Excellence in technology management can be the differentiator between organizations that succeed and those that fall by the wayside. A new routine for culture change By Mohammed Hamed Ahmed Soliman To overcome the global recession, some companies cut resources and laid off workers, while others adopted better strategies to improve processes and change culture. Unfortunately, there remains a gap between successful and less successful companies in terms of process management, people management and the adaptability of culture. Culture drives competitive advantage in companies like Toyota, which has a psychology of process improvement unlike its competitors. Toyota's lessons can help other organizations change the routines of thinking and acting to teach employees how to improve. Contributors in this issue Boeing's project transparency creates public trust By Dan Carrison From allowing its customers' executives into their "war room" to letting the media view high-stakes testing procedures, Boeing exhibits a philosophy of transparency that shows confidence in its products – a confidence that is contagious to the public. SEMS Says By the Society for Engineering and Management Systems Board Heather Keathley discusses how SEMS' student initiatives have helped her as she pursues a Ph.D. Mail Ready for your interns? By Gerard Beenen Many organizations rely on internship programs to accomplish short-term projects and broaden their hiring pipeline. To maximize the benefits of internships, you should use a rigorous hiring process, provide rapid onboarding, encourage intern proactivity, support both a learning and performance mindset and provide a realistic preview of insider work life to raise your chances of closing the deal on potential full-time job offers. 5 8 9 contents industrial management may/june 2015 6 19 25 15 10