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4 Industrial Management VOLUME 57 NUMBER 3 MAY/JUNE 2015 EXECUTIVE EDITOR Monica Elliott MANAGING EDITOR Michael Hughes ART DIRECTION Tara Ott DIRECTOR OF CORPORATE PARTNERSHIPS & STRATEGIC ALLIANCES Douglas Long DIRECTOR OF MULTIMEDIA ADVERTISING SALES Hope Teague industrial management Industrial Management (ISSN-0019-8471) is published six times a year by IIE. Copyright © 2015. All rights reserved. Headquarters Industrial Management Institute of Industrial Engineers 3577 Parkway Lane, Suite 200 Norcross, GA 30092 (770) 449-0460; fax (770) 263-8532 Subscription Services For subscription orders; inquiries; back issues and single copies; bulk orders; and address changes, contact Customer Service: (800) 494-0460 or (770) 449-0460; fax (770) 263-8532; email cs@iienet.org Subscription Rates Individual Rates: Free with membership in IIE's Society for Engineering & Management Systems; $35 for other members of IIE; $145 in the U.S.; $179 outside the U.S. Library and Institution rates: Contact Customer Service at (800) 494-0460, (770) 449-0460 or cs@iienet.org. Air mail is an additional $60 per year. Single copies, $16.50. Editorial inquiries / Letters to the editor Michael Hughes: (770) 349-1110; fax (770) 263-8532; email: mhughes@iienet.org Advertising inquiries Hope Teague: 349-1127; fax (770) 263-8532; email: hteague@iienet.org Reprints For reprint price quotes contact Hope Teague: 349-1127; fax (770) 263-8532; email: hteague@iienet.org SEMS Society for Engineering & Management Systems Board: President Wiljeana J. Glover; President-elect Suzanna Long; Immediate Past President Michele D. Dekelbaum; Directors: Chinweike Eseonu, Edson Pinheiro de Lima, Cecilia Martinez, Alexandra Medina-Borja, Edward Pohl, Sreekanth Ramakrishnan, Brian Smith and Helmut Welke Copies of articles from Industrial Management may be made for personal or internal use with the permission of IIE. For copying beyond that permitted by law, contact Copyright Clearance Center Inc., 222 Rosewood Dr., Danvers, MA 01923; (978) 750-8400. Industrial Management is also available in hard copy form, 35 mm and 16 mm microfilm, and 105 mm microfiche from University Microfilms Inc., 300 North Zeeb Rd., Ann Arbor, MI 48106, U.S.A Postmaster Send address changes to Industrial Management, 3577 Parkway Lane, Suite 200, Norcross, GA 30092. Periodicals postage paid at Norcross, Georgia, U.S.A., and additional mailing offices. PRINTED IN U.S.A. For more than seven years, The Boeing Company has been a corporate partner of IIE. The large Boeing industrial engineering community (1,400 members) receives individual memberships with full IIE benefits. Boeing members lead divisions, chair and present at conferences, network with other IIE members and benefit from the learning, knowledge sharing and benchmarking that IIE provides. IIE corporate partnerships can be tailored to your organization's unique needs, whether it's training, conference registrations, or news. Contact Doug Long at dlong@iienet.org or (770) 349-1109 to discuss how your organization would benefit from an IIE corporate partnership. " Our partnership with IIE is not only a good match and very valuable to our employees, but it's the right thing to do to stay connected with the IE profession at large. " -Majid Abab, industrial engineering manager at Boeing Build a Partnership with IIE Institute of Industrial Engineers