may/june 2015 25
A new routine
for culture
change
BY MOHAMMED HAMED AHMED SOLIMAN
EXECUTIVE SUMMARY
To overcome the global recession, some companies
cut resources and laid off workers, while others
adopted better strategies to improve processes and
change culture. Unfortunately, there remains a gap between
successful and less successful companies in terms of
process management, people management and the
adaptability of culture. Culture drives competitive
advantage in companies like Toyota, which has
a psychology of process improvement unlike
its competitors. Toyota's lessons can help
other organizations change the routines
of thinking and acting to teach
employees how
to improve.