EXECUTIVE SUMMARY
Gemba is a Japanese word meaning the actual place where value-creating
work happens. Many leaders use gemba for solving problems, visiting only
when there is an issue. Others practice gemba walks on a daily basis to
follow up and monitor the situation. However, gemba is really a principle for
managing, developing and improving people and processes. It is a valuable
tool that helps lean practitioners learn the true facts so they can base
management decisions on the actual situation.
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